Privacy policy

Scope and information we collect

This policy applies to personal information collected through Red Pages, including information from visitors, providers, advertisers, people who contact us, and people who submit reports or complaints.

• We may collect information you submit directly, such as email address, account details, listing content, support messages, and complaint reports.
• We may collect technical and usage information, such as IP address, browser type, device data, requested pages, timestamps, and referring URLs.
• We may use cookies or session data for age-gate state, login state, security, fraud prevention, and site functionality.

Red Pages does not collect identity-verification materials as part of the standard provider flow.

Public and private information

Some information submitted to Red Pages is intended to be public, such as listing text, listing photos, public contact methods, approximate location details, pricing information, and other provider-facing content chosen for publication. Information published in public listings may be copied, shared, or retained by others outside Red Pages' control.

Other information is not intended to be public, such as account access credentials, complaint correspondence, internal moderation records, and private support communications.

How we use and share information

Red Pages may use personal information to provide and operate the site, create and manage accounts and listings, moderate content, investigate complaints, communicate with users, improve site security and performance, and comply with legal obligations.

Red Pages may share personal information with service providers who help us operate the site, with professional advisers, and with law enforcement, regulators, courts, or other authorities where required or reasonably necessary to address unlawful activity, exploitation, fraud, or safety concerns. Red Pages does not sell personal information.

Retention

Red Pages keeps information only for as long as reasonably necessary for the purposes for which it was collected, including operating the service, dealing with disputes, enforcing policies, preventing abuse, and meeting legal obligations.

Red Pages may retain some information for longer where reasonably necessary for complaints, fraud prevention, safety investigations, legal claims, or compliance obligations.

Security

Red Pages uses reasonable administrative, technical, and organisational measures to protect personal information. No system is completely secure, and Red Pages cannot guarantee absolute security.

Access, correction, and complaints

You may request access to personal information Red Pages holds about you, request correction of inaccurate information, or contact Red Pages with privacy complaints or concerns.

Deletion and restrictions

Where applicable, you may request deletion of personal information that is no longer required. Red Pages may decline or delay deletion where retention is necessary for legal, safety, fraud-prevention, or dispute-resolution reasons.

Cross-border service providers

Red Pages may use service providers or infrastructure located outside New Zealand. Where that occurs, information may be processed in other countries under the safeguards and arrangements Red Pages puts in place with those providers.

Cookies and similar technologies

Red Pages may use cookies or similar technologies for age-gate state, login state, security, fraud prevention, and site functionality.

Red Pages does not use third-party advertising pixels or third-party tracking tools for analytics.

Changes to this policy

Red Pages may update this Privacy policy from time to time. The updated version will take effect when published on the site unless a later date is stated.